Capturing Log Files

To further troubleshoot tracking issues related to the Argos Communication service, capture log files in debug mode and forward them back to support@sepialine.com for review.

1. Browse to C:\Program Files (x86)\Sepialine\Argos\Communicationand open the AppServer.Communication.Service.exe.config file in Notepad.
2. Search the file text for the string Set Sepialine logging here, update the related level value= to "DEBUG" and save the file changes.
3. Click Start > Run, type Services.msc and click OK.
4. In the Windows services console, right-click on the Argos Communication service and select Restart.
5. Take steps to reproduce the issue.
6. Browse to the C:\ProgramData\Sepialine\Logs\AppServer.Communication.Service_SYSTEM directory, highlight all files in the folder, right-click and select Send to > Compressed (zipped) folder.
7. Email the zip file to support@sepialine.com for review.
8. Browse back to C:\Program Files (x86)\Sepialine\Argos\Communication and open the AppServer.Commmunication.Service.exe.config file in Notepad.
9. Search the file text for the string Set Sepialine logging here, update the related level value= to "WARN" and save the file changes.
10. Click Start > Run, type services.msc and click OK.
11. In the Windows services console, right-click on the Argos Communication service and select Restart.