Accessing Mac DtC logs

The Mac Desktop Client keeps logs for each component in two folders. Logging is always on, and each component’s logs are capped at about 11 MB.

Viewing

1. In Finder, choose Go › Go to Folder…, enter ~/Library/Logs/Sepialine and press Return. This folder holds BillingClient.log, the billing client’s log.
2. Choose Go › Go to Folder… again, enter /Library/Logs/Sepialine and press Return. This folder holds the BillingClientLoader and MonitorDaemon logs.
3. Double-click any log to open it in Console.

Files ending in .log are the current logs. The next most recent has a .log.1 extension, followed by .log.2, and so on.

Copying

1. In Finder, choose Go › Go to Folder…, enter ~/Library/Logs and press Return.
2. Hold Option and drag the Sepialine folder to the Desktop to make a copy. Rename the copy Sepialine-User.
3. Repeat steps 1 and 2 with /Library/Logs, and rename that copy Sepialine-System.
4. Select both folders on the Desktop, right-click and choose Compress 2 Items.
5. Send the resulting Archive.zip.