Double Billing in the Argos Desktop Client (7.6.9 or older)

If a single print job is creating double billing entries in the Argos Desktop Billing Client, follow the steps below to prevent duplicate billing:

Device is being tracked from multiple sources

Review the details of the print job to determine if more than one instance of the device is configured to be tracked by Argos. The job details can be reviewed in the Argos Desktop Billing Client, the Argos Communication service health page or in Argos Manager > Reports & Data section.

If the Device names listed are different in each job, move one of the device instances into a Device Group that is configured not to track.

If the device is being tracked by an Argos integrated connector or Argos OnBoard agent, move the print queue instance into the non-tracking device group. The print queue instance will list the full UNC path for the print queue including the host computer name (i.e. \\computer_name\print_queue\name).

In the example screen captures below, the \\QA01.sepialine.net\Xerox 7220 instance should be moved into the non-tracking device group.

For instructions on setting up a non-tracking Device Group and moving devices into the group, follow the link below:

Configuring devices not to track

 

Argos Desktop Billing Client:                                                                                                                                  

Argos Communication service health page (http://Argos_ServerName:7080/cs/health)                    

Argos Manager > Reports & Data > Allocated/Pending/Recycled tabs

 

Multiple jobs are being tracked from the same device instance

If the Device names listed in the job details are the same, some possible causes include:

 

Device is an Oce plotter and jobs are submitted using the Oce Preview tool

Some Oce drivers will generate multiple spool files for each print job when the Oce Preview tool is used for submission. Follow the link below for additional information:

Multiple billing on Oce PlotWaves and ColorWaves

 

Corrupted spool file or printer malfunction

If more than 10 instances of a single print job is being tracked by Argos within 15 minutes of each other, the issue is likely corrupt spool file.  Follow the link below for steps to resolve the problem:

 Multiple billing in the Argos Desktop Billing Client

 

Duplexing is enabled in the print driver

In cases where duplexing is enabled in the print driver, each "impression" will appear as separate page in Argos, even for sides of the page(s) where ink was not used.

Disable duplexing to prevent the extra page(s) from being tracked by Argos.

 

Print job contains both Color and Black & White pages 

Color and Black & White print jobs are typically priced at different rates and will appear as 2 different entries in Argos Manager > Reports & Data section.

If Color and Black & White print jobs are appearing as different entries in the Argos Desktop Billing Client, upgrade Argos to the latest version.

 

 

 

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